📄 TERMS & CONDITIONS – WIDERMART
Last Updated: 2025
Brand: Widermart
Support Email: contact@widermart.com
Welcome to Widermart (“we,” “us,” “our,” or “the Company”).
By accessing our website, purchasing our products, or using any of our services, you agree to be bound by these Terms & Conditions (“Terms”).
Please read them carefully before proceeding.
If you do not agree to these Terms, please discontinue the use of our website.
1. Acceptance of Terms
By using Widermart, you confirm that:
You are at least 18 years old (or the legal age applicable in your country).
You agree to these Terms, our Privacy Policy, and our Refund & Return Policy.
You will not use our platform for any unlawful, fraudulent, or prohibited activities.
2. About Widermart
Widermart is a global e-commerce marketplace offering curated, innovative, and everyday consumer products.
We operate using a dropshipping fulfillment model, which means:
Products may ship directly from our global partner warehouses or manufacturers.
Shipping times, packaging, and courier methods may vary based on product and region.
3. Use of Website
You agree not to:
Copy, redistribute, or misuse website content.
Attempt unauthorized access to restricted areas.
Interfere with website security or infrastructure.
Use harmful scripts, viruses, or malicious code.
Engage in fraudulent or abusive behavior.
We reserve the right to restrict, suspend, or terminate your access for any suspicious activities.
4. Product Information & Pricing
We strive for accuracy; however:
Product descriptions may contain minor differences.
Colors may appear slightly different due to device screens.
Measurements may vary by ±1–3 cm due to manual manufacturing.
Prices may change anytime without notice.
Widermart may modify, update, or discontinue products at any time.
5. Order Acceptance & Cancellation
Order Acceptance
Once you place an order:
You receive an acknowledgment email, not a confirmation of acceptance.
An order is considered accepted only when shipped.
Order Cancellation by Widermart
We may cancel an order for reasons including:
Payment failure or verification issues
Fraud or high-risk activity
Incorrect pricing or listing errors
Product unavailability
Customer Cancellations
Orders cannot be cancelled after processing or dispatch.
We attempt to cancel unprocessed orders, but cancellation is not guaranteed.
6. Shipping & Delivery Policy
By purchasing from Widermart, you acknowledge that:
Delivery times depend on destination, product, and courier.
Multi-item orders may arrive separately.
Customs delays, weather, and courier issues are outside our control.
Customers must provide accurate shipping information.
Proof of Delivery Rule
If a courier marks a package as Delivered, Widermart is not responsible for claims of “item not received.”
Customers must contact their local courier/post office for resolution.
Refer to our full Shipping Policy for more details.
7. Return, Refund & Replacement Policy
Widermart follows a No Return / No Exchange policy except for valid cases such as:
Wrong item received
Damaged/defective product
Missing items
Supplier error (wrong size/color)
Lost package
Excessive shipping delays
Claim Window
All claims must be submitted within 48 hours of delivery with required photo/video proof.
Possible Resolutions
Full refund
Free replacement
Not Eligible for Returns or Refunds
Incorrect size chosen by customer
“Change of mind”
Wrong address provided
Delays caused by courier, customs, or external factors
Items marked Delivered by courier
For complete details, refer to our Refund & Return Policy.
8. Payment Terms
We support secure payments via:
Razorpay
Stripe
PayPal
Other international gateways
Widermart does not store or access full card details.
All payments must be completed at checkout.
Fraudulent chargebacks may result in account restrictions.
9. Pricing Errors
If a product is listed at an incorrect price:
We may cancel the order.
You will be notified and refunded promptly.
We may correct pricing errors even after an order has been placed.
10. Intellectual Property Rights
All website content—including text, images, branding, logos, videos, and design—is the exclusive property of Widermart or licensed to us.
Reproduction or unauthorized use is strictly prohibited without written consent.
11. Third-Party Services & External Links
Our website may contain links to:
Payment processors
Social media platforms
Marketing tools
Shipping partners
Widermart is not responsible for:
Their content
Their privacy practices
Their performance
Use of third-party services is at your own risk.
12. Customer Conduct
You agree to:
✔ Provide accurate information
✔ Avoid fraudulent transactions
✔ Not misuse discounts, promotions, or referral programs
✔ Not file false claims or chargebacks
Widermart may deny services to customers engaging in abusive or fraudulent behavior.
13. Limitation of Liability
Widermart is not responsible for:
Shipping delays
Losses resulting from incorrect customer information
Indirect, incidental, or consequential damages
Profit or data loss
Issues caused by third-party suppliers or couriers
Our total liability shall not exceed the amount paid for the product.
14. Disclaimer of Warranties
All products and services are provided “as is” and “as available.”
We do not guarantee:
Uninterrupted website access
Error-free operation
Exact color or product representation
Delivery timelines unaffected by outside factors
15. International Customers & Customs
For international orders (US, UK, EU, CA, AU, etc.):
Customs inspections may cause delays.
Import taxes, duties, or fees may apply.
These charges are the responsibility of the customer.
Widermart is not liable for customs delays or charges.
16. Dropshipping Disclosure
By shopping with Widermart, you acknowledge that:
Products may ship from global warehouses.
Packaging may differ from local retail packaging.
Multi-item orders may arrive separately.
Supplier inventory can change without notice.
This is standard for global e-commerce operations.
17. Account Termination
We may suspend or terminate your account if you:
Violate these Terms
Engage in fraudulent activity
Submit false claims
Abuse customer support
You may request account deletion at any time.
18. Privacy Policy
Your use of our website is governed by our Privacy Policy, which explains:
What data we collect
How we use it
How we protect it
By using Widermart, you consent to our data practices.
19. Changes to Terms & Conditions
Widermart may update these Terms at any time.
Changes become effective immediately upon posting.
You are responsible for reviewing the Terms periodically.
20. Governing Law
These Terms are governed by the laws of:
India (for Indian customers)
The user’s country of residence (for international customers)
Applicable global e-commerce regulations
Disputes will be resolved under the relevant jurisdiction.
21. Contact Us
For questions or support:
📧 contact@widermart.com
Our team generally responds within 24–48 hours.
Widermart Commitment
We are dedicated to providing a trusted, transparent, and customer-friendly shopping experience.
Thank you for choosing Widermart.
Your comfort, privacy, and satisfaction are our highest priorities.